Refund policy

Considering the nature of our products, we generally do not accept returns or exchanges. Indeed, food products can only be returned or exchanged if they have been received damaged.

Other items that cannot be returned :

  • Gift cards

Making a complaint

For any return or claim, for example if upon reception of the merchandise you notice a damage or any problem with it, please first notify us as soon as possible using the contact page below.

Make sure to leave us your complete contact information so that we can contact you for further information.

To make any return or claim, you must present us a receipt or a proof of purchase.

Late or missing refunds (online order)

  • If you have not yet received your refund, please check your bank account again first.
  • Please contact your credit card issuer, as there may be a delay before your refund is officially posted.
  • Then contact your bank. There is often a processing time required before a refund is posted.
  • If after completing all of these steps, you still have not received your refund, please contact us at patisserieleclaircie@hotmail.com.